bgd99 Privacy Policy
This policy provides a full explanation of how your personal information is collected, stored, and used at bgd99.
1 Introduction and Scope
bgd99 is an online gaming and sports betting platform operating for users in Bangladesh. This privacy policy explains what information is collected about you when you use the bgd99 website and related services, how that information is processed, and what rights you have.
This policy applies to all bgd99 services — including the website, mobile application, and customer support channels. By registering on bgd99 or continuing to use the service, you are considered to have accepted the terms set out in this privacy policy.
Reading bgd99's Terms and Conditions alongside this privacy policy will give you a clear picture of the full legal framework governing use of the service.
This policy has been written in Bengali so that users in Bangladesh can be fully aware of their rights and responsibilities. Any changes to the policy will be published on the website, and signed-in users will be notified accordingly.
2 What Information We Collect
bgd99 collects only the information that is necessary to provide the service properly. The three main categories of data collection are described below.
2.1 Registration and Identity Information
When opening an account, bgd99 collects the following information:
- Full name
- Date of birth (for age verification — users under 21 cannot register)
- Mobile number
- Email address
- Username and password chosen by the user (passwords are stored in encrypted form)
2.2 Financial Transaction Information
To process deposits and withdrawals, bgd99 records the following information:
- Payment method (bKash, Nagad, Rocket, or Upay)
- Transaction amount and time
- Payment reference number
- Transaction history and account balance
bgd99 never stores your full mobile banking PIN or password.
2.3 Technical and Usage Information
To improve service quality and prevent fraud, bgd99 automatically collects the following information:
- IP address and device type
- Browser type and operating system
- Login time and session details
- Which pages were visited on the site and how long was spent on them
- Data collected through cookies and similar tracking technologies
3 How Collected Information Is Used
bgd99 uses collected information only for specific and legitimate purposes. Information is never sold to third parties for marketing or commercial purposes.
3.1 Service Delivery and Operations
Your registration information is used to create and manage your account. Transaction information is used to confirm deposits and withdrawals. This information is also needed to correctly apply bonuses and VIP benefits.
3.2 Security and Fraud Prevention
bgd99 uses SSL encryption and modern security measures to keep your information secure. Technical information is analysed to detect unusual transactions or login activity and to prevent multiple people from accessing a single account.
3.3 Customer Support
When providing support via 24/7 live chat or email, it may be necessary to view information related to your account. This is done solely for the purpose of resolving issues.
3.4 Legal Compliance
bgd99 may be required to provide certain information based on applicable law or a legitimate request from an authority. In such cases, only the minimum necessary information is shared.
3.5 Service Improvement
By analysing how users use the service, bgd99 improves its game offerings, payment options, and user experience. This analysis is generally done on aggregate data and does not identify any individual.
4 Information Sharing and Third Parties
bgd99 never sells your personal information. However, in certain specific situations it may be necessary to share information with selected third parties:
4.1 Payment Service Providers
The necessary transaction information is passed to the relevant provider to process transactions through bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.
4.2 Technology and Service Partners
bgd99 works with certain technology partners for server hosting, cybersecurity, game software, and customer support operations. These partners receive only the information needed for their specific task and are bound by confidentiality obligations agreed with bgd99.
4.3 Legal Authorities
bgd99 may provide specific information in the case of a court order, a legitimate request from an investigating authority, or a direct legal obligation under applicable law. Where possible, the user will be notified in advance, though this may not always be possible if prohibited by legal obligation.
bgd99 never sells or transfers your personal information to advertisers, data brokers, or any other commercial third party.
5 Cookies and Tracking Technologies
The bgd99 website uses cookies, which are small text files stored on your device. The purposes and types of cookies used are described below:
5.1 Essential Cookies
These cookies are used to maintain login sessions, carry out security checks, and save preferred language and settings. Without them, the website cannot function properly.
5.2 Functional Cookies
These cookies are used to improve your browsing experience — for example, remembering previous game preferences or saving your preferred payment method.
5.3 Analytics Cookies
Analytics cookies are used to analyse website usage statistics and improve service quality. This data is generally anonymised.
5.4 Cookie Controls
You can manage whether to accept or reject cookies in your browser settings. However, disabling essential cookies may affect some features of the website.
6 Data Protection and Security
bgd99 applies both technical and organisational security measures to protect your personal information.
6.1 Technical Protection
- All data transfers on the website are secured through SSL/TLS encryption.
- Passwords are stored using industry-standard hashing — no staff member can view a password directly.
- Financial information is stored in an encrypted database.
- Regular security audits and vulnerability testing are conducted.
6.2 Access Controls
Only authorised bgd99 staff can access the minimum information required. Every access is logged and reviewed regularly.
6.3 Data Breach Response
If a data security breach is detected, bgd99 will notify affected users as soon as possible via email or platform notification, and will take immediate steps to limit the damage.
As part of responsible gaming at bgd99, you should use a strong password and immediately notify our support team if you notice any suspicious activity on your account.
7 Data Retention Period
bgd99 retains your information only for as long as it is needed to provide the service or to meet legal obligations.
7.1 Active Account Data
While your account is active, registration information, transaction history, and gaming records are retained.
7.2 Closed Account Data
Even after an account is closed, financial transaction records and identity verification information are retained for a set period based on legal requirements.
7.3 Inactive Accounts
For accounts that have been inactive for an extended period, bgd99 will contact the registered email or mobile number. If there is no response, the account may be marked as inactive after a set period.
8 User Rights and Controls
As a bgd99 user, you have the following rights over your own information:
8.1 Right to Access
You can request to know what information bgd99 holds about you. This request can be made via email.
8.2 Right to Correction
If any of your registered information is incorrect, you can request a correction through account settings or customer support.
8.3 Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. Such requests can be made through customer support.
To exercise these rights or to find out more, visit the bgd99 FAQ section or contact our support team directly.
9 Protection of Minors' Data
bgd99 is a 21+ platform. No information is intentionally collected from anyone under 21 years of age, and no account registration is permitted for them.
Date of birth verification is mandatory at registration. If it becomes known that a user is under 21, their account will be closed immediately and the necessary steps will be taken to return any balance.
If you believe a minor is using bgd99, please notify our support team immediately.
10 Privacy Policy Updates
bgd99 may update this privacy policy from time to time. The policy may be revised if the scope of the service expands, technology changes, or applicable law changes.
You will be notified of any significant changes via your registered email or a platform notification. If you continue to use bgd99 after a change, you are considered to have accepted the updated policy.
The date of the most recent update is shown at the top of the policy. You are advised to review this page regularly.
11 Privacy Contact
If you have any questions, feedback, or requests regarding this privacy policy, please contact the bgd99 support team through the following:
For general information about bgd99 and details about our services, read the About Us page.